Written specifically for the RSA Diploma in Administrative and Secretarial Procedures, this text covers the content and assessment objectives for the Business Administration Level 3 and Administration Practice Level 3 modules. It offers guidance on the content and the appropriate depth of coverage required by the examination, and case studies are included to enable students to relate what they are learning to real-life office situations. The administration-practice content is covered in suitable contexts and at the right level for the Diploma, and exam-type exercises and activities throughout the book are designed to help students to revise and also to develop their skills.
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