Fleet Services - Managing to Redefine Success - Hardcover

Tim King

Hardcover

ISBN 10: 0768081734 ISBN 13: 9780768081732

Publisher: SAE International, 2015

Synopsis

A keen focus on operations, cost management, leadership, and customer service is presented in this book for fleets to thrive in today’s competitive business environment. Basic concepts and customer service fundamentals, along with integrated best practices, and business tools are fully described. This model can be applied by service groups of any size to achieve quality performance benefits for both the customer and the fleet-provider. Fleet Services: Redefining Success presents: A back-to-basics approach that begins by redefining a fleet's customers to fully identify and provide customer-driven services. A hierarchy for success that includes development of management goals and strategies to exceed customer expectations. Best practices and associated business tool requirements that assure exceptional service and win-win results. An innovative business model that maximizes opportunities and positive outcomes for fleet service providers. It is the only single-source book of its kind that brings together the interests of fleet managers and their customers to achieve a higher level of business performance.

About this title

Review

Fleet Services: Managing to Redefine Success by Tim King
 
I have known Mr. Tim King for over 25years.  He had worked for mewhen I was a Manager of a major gas and electric utility fleet.  He is an outstandingleader.  He is a licensed mechanical engineer with a Master's in BusinessManagement.  After I left the fleet business to go into utility operation,Tim became the Fleet manager for our gas and electric company.  He hasexperience in designing vehicles and equipment, fleet management, accountingand life cycle analysis, cost accounting, and labor management.  As I readhis book, it reminded me of the history of his management of a largefleet.  He has had an outstanding and very noteworthy career.  Tim'spassion is, developing and managing successful fleet professionals andorganizations.
 
I have managed fleet professionals for most of my 30 years in the utilitybusiness.  As an operations vice president of a large utility company, Iwould expect my fleet professionals obtain this book.  It has all of theinformation needed to run a fleet organization.  I have read other bookson this subject, this is the first one that has a keen focus on operations,cost management, leadership and customer service.  I see this book as acollege text for operations management.  It should be required reading forSAE mechanic certification.
 
This book is an update to the dated information in older books in theindustry.  The time has come, for an updated real-world book that willhelp fleet professionals excel in their profession.  By following theteaching in this book it will create a successful fleet organization.  Thecustomer service, business planning, best practice strategies, use of businesstools, and required leadership teachings in this text will add to any fleetprofessional success in the industry.  
 
The book outline and flow of information is noteworthy.  The sevenparts in the book layout a very comprehensive order to follow. The layout alsoallows the reader to go to individual parts of the book to get information andteachings from specific areas.  As an example, if I wanted information onbusiness planning and direction, I would go to Part III and the information isvery complete and comprehensive.  This area would allow me to create myfleet goals.
 
I do not see any controversial topics within this text. The onlyadditional items, I would suggest is a study guide and lesson outline for thistext.  This book will be used in the college classroom environment.  The fleet industry needs this book as soon aspossible!
 
Francis "Frank" P.Gonzales, VP, Electric Delivery, NVEnergy

Edition details

• Publisher: SAE International
• Publication date: 2015
• Language: English
• ISBN 10: 0768081734
• ISBN 13: 9780768081732
• Binding: Hardcover
• Number of pages: 236