The benefits of using technology to remake government seem almost infinite. The promise of such programs as user-friendly "virtual agencies" and portals where citizens can access all sections of government from a single website has excited international attention. The potential of a digital state cannot be realized, however, unless the rigid structures of the contemporary bureaucratic state change along with the times. Building the Virtual State explains how the...
Jane E. Fountain is associate professor of public policy at the John F. Kennedy School of Government at Harvard University. She is a research member of the Internet Policy Institute and director of Women in the Information Age Project.
"One can only hope that practitioners and policy analysts read this book as the war on terrorism proceeds and agencies are increasingly forced to deal with Internet technologies." —E. Lewis, New College of the University of South Florida, Choice, 3/1/2002
"[P]rovides a powerful theoretical lens for understanding how technology, organizations, and institutions interact.... I strongly recommend this book to anyone seriously interested in the role of technology as both cause...
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