Patient Speak: 7 Communication Practices To Improve Patient and Family Experience - Softcover
Synopsis
Patient Speak is a reference guide of communication techniques and approaches recommended for healthcare and medical professionals to use when interacting with their patient and family members. Trust is built through effective conversations with compassion between physicians, nurses and specialists and their patient. Only then do patients and family members feel the genuine concern of their medical team for their overall emotional, psychological, and physical health. The care and connection you have with your patients and their families, providing respect, dignity, and concern for their mental well-being, in addition to their physical needs, can be life changing. Patient Speak helps reinforce effective communication practices that will leave patients with more positive impressions about their time interacting with medical professionals.
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About the Author
As a former patient whose life was nearly ended twice, Nancy Michaels now works with organizations to provide VIP customer engagement within healthcare, medical, and retail organizations that want to ensure the lifetime loyalty of their consumer base. She speaks on ways to improve the overall experience, retention, and referrals through more effective communication and trust-building strategies. Nancy offers a generously poignant perspective on her collective life experiences, beginning with her career as a public speaker and business development consultant turned patient.
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